Frequently Asked Questions

If you’re thinking about outsourcing part of your marketing team, it’s normal to have questions. Here are clear, honest answers to what most businesses ask before working with Markstride.

What is Markstride?

Markstride is an Australian-owned outsourcing company that helps you hire vetted offshore digital marketing specialists. You get roles like SEO, ads, social, email, design and web development at affordable rates, without managing offshore HR or recruitment yourself.

How is Markstride different from a normal agency?

Traditional agencies sell you campaign packages and retainers. Markstride helps you hire dedicated people who work as part of your team. You control strategy and direction; they focus on execution.

Who is Markstride a good fit for?

We’re a good fit for small and medium businesses, agencies and growing startups that need consistent marketing work but don’t want or can’t afford a large in-house team.

Are you Aussie-owned and operated?

Yes. Markstride is Australian-owned and operated, with clients primarily in Australia and other English-speaking markets, and talent based in key offshore hubs.

Do you only work with certain industries?

No. We specialise in marketing roles, not in a single industry. The model works well for eCommerce, local service businesses, SaaS, agencies and most growth-focused organisations.

How does the hiring process work?

We start with a call to understand your needs. We then write a clear role brief, source and vet candidates, and present you with a shortlist. You interview and choose who you’d like to work with. Once you approve, we handle onboarding and HR.

How long does it take to get someone started?

For most roles, we can present candidates within 1–2 weeks. Once you select a specialist, they can usually start within another 1–2 weeks, depending on notice periods and availability.

Do I interview the candidates?

Yes. You speak with shortlisted candidates to check fit, communication and expectations. We’ll prep them first and join calls if you’d like.

Who manages the specialist day-to-day?

You do. They work as part of your team, using your tools and following your priorities. Markstride is there in the background to support with HR, performance issues and replacements if needed.

What happens if it doesn’t work out?

If things aren’t working, we step in to understand why. We can coach the specialist, realign expectations or start lining up a replacement. The goal is to keep you productive, not stuck.

How much does it cost to hire through Markstride?

Roles start from around $8/hour, with part-time and full-time options. Final pricing depends on the role, hours per month and level of experience. We’ll give you a clear quote after a short call.

Are there any setup or recruitment fees?

No separate recruitment fee. Sourcing, vetting and matching are built into the monthly rate you pay for the specialist.

Do I have to sign a long-term contract?

No. We typically work on a month-to-month basis with a simple notice period. That gives you flexibility while still providing stability for your specialist.

How do payments work?

You pay Markstride a fixed monthly amount per specialist. We handle paying the talent and managing local compliance on their side.

Can I change hours or add more roles later?

Yes. You can move from part-time to full-time, reduce hours or add new roles as your needs change. Just talk to us and we’ll adjust your setup and pricing.

What roles can I outsource with Markstride?

We focus on digital marketing roles: SEO specialists, paid advertising specialists, social media managers, email and newsletter specialists, graphic designers, web designers, web developers and tracking or implementation specialists.

Can one person do “a bit of everything”?

We generally recommend hiring for core strengths instead of expecting one person to do everything. Some overlap is fine (e.g. a designer who can also do simple landing pages), but we’ll be honest about what’s realistic.

How many hours do they work?

Part-time roles are usually 80 hours per month, and full-time roles are 160 hours per month. If you need something different, we can discuss it.

Will they use our existing tools and processes?

Yes. Your specialist will work in your tools and follow your processes wherever possible. They should feel like part of your team, not a separate agency.

Do they work only for us, or multiple clients?

For the hours you’ve booked, they are dedicated to your business and tasks. They aren’t being juggled between lots of clients during that time.

Which time zones do your specialists work in?

Most of our talent is based in regions that overlap well with Australian time zones. We align working hours so you have a solid daily crossover for meetings and communication.

How do we communicate day-to-day?

You can use whatever you already rely on: email, Slack, Microsoft Teams, Zoom, Google Meet, project management tools, etc. We suggest a clear daily channel and at least one regular check-in.

Will language be a barrier?

We screen for strong English and clear communication. Many of our specialists have worked with Australian, US and European clients before.

Can they attend our regular team meetings?

Yes. They can join stand-ups, planning sessions and performance reviews just like any other remote team member.

What tools do your specialists usually work with?

Common tools include Google Ads, Meta Ads Manager, LinkedIn Ads, GA4, Google Tag Manager, WordPress, Shopify, Klaviyo, Mailchimp, Figma, Canva and project management tools like ClickUp, Trello or Asana.

Do I need to provide all the software and logins?

Yes. You provide access to any paid tools or platforms that are specific to your business. Our specialists use their own computer and internet unless you have stricter requirements.

Can you help set up tracking tools like GA4, GTM or pixels?

Yes. Our tracking and implementation specialists can audit your current setup and configure events, tags and pixels correctly so you get clean data.

What if we use a tool they haven’t used before?

As long as it’s similar to tools they already know, they can usually pick it up quickly. If a role needs deep experience in a niche tool, we’ll factor that into the hiring brief.

How do you keep our data secure?

You stay in control of your accounts. We recommend role-based access, password managers and permissions so your specialist only sees what they need to do their job.

Who owns the work produced?

You do. All work created by your Markstride specialist as part of the engagement belongs to your business.

Do you sign NDAs?

Yes. We can sign mutual NDAs, and our specialists are under agreements that require confidentiality and responsible handling of client information.

What happens when the engagement ends?

You should revoke access to your accounts and tools as soon as the engagement finishes. We recommend that all key files and deliverables are stored in your own drives and systems from the beginning.

I’ve never outsourced before. Where do I start?

Start with a simple conversation. Tell us what you’re doing now, what you’re trying to achieve and roughly what you can spend. We’ll recommend one or two roles and a structure that makes sense.

Do I need everything planned out before talking to you?

No. You don’t need a perfect roadmap. As long as you know the areas you want help with – SEO, ads, content, design, web – we can help shape the roles with you.

How soon can we talk?

You can submit an enquiry or book a call at a time that suits you. We usually respond within one business day.

What do you need from me to begin?

A rough idea of your goals, your current marketing situation, existing tools, and an approximate monthly budget you’re comfortable with for ongoing help.

What’s the next step if I’m interested?

The next step is a no-obligation call. We’ll discuss your needs, suggest roles and give you a rough cost. If it makes sense, we move into sourcing and shortlisting candidates.

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